Did you know that a mere 5% increase in customer retention can lead to an incredible 125% increase in profit? Fortunately, 81% of consumers say that they return to a business to make more purchases if they are provided with a good customer service experience, which means that as long as you offer outstanding customer service, you will make more profit. A live telephone answering service, for example, is one of the best ways to provide an extraordinary customer service experience because it is beneficial in a variety of ways.
- The customer is always heard. Live phone answering services are trained to handle all customer complaints, concerns, and questions. This is because these services are available to answer your phones when your employees are unable to, and this ensures that no phone call goes unanswered. Considering that 78% of Americans claim that they do not follow through on a purchase when they receive terrible customer service, you must make sure all your customers are properly taken care of by using a live receptionist answering service.
- Use in various industries. Automated telephone answering services can be utilized in countless workplaces. Healthcare providers, electricians, medical device providers, property management companies, plumbers, and law offices, for example, are just some of the many industries that typically use live phone answering services. However, if you work in any field that experiences high call volumes on a daily basis, a professional answering service is right for you.
There are several benefits of utilizing live phone answering services. Not only do these services handle all customer inquiries and complaints, but they can also be used in nearly all workplace settings, as well. As a result, providing a better customer service experience will become easier when you implement a live phone answering service.